How do I activate SecurityRED™?

SecurityRED™ is activated by entering the code which is printed on the reverse of your scratchcard or that you received following your online sign-up. Once you have entered this code, along with your details, mobile phone number, device type and IMEI number, you will be able to activate your profile which will allow you to download the SecurityRED™ is able to manage or lock all the basic functionality of your operating system as well as any other application installed on your device, as long as the application is known to the service. In this way SecurityRED™ is able to help you manage any application which should be installed on the device. Once this application has been installed and verified you will be able to activate the service.

Can I transfer the SecurityRED™ service to another device?

Yes. You can transfer the service to another device at any time during your service period simply by accessing the relevant part of our website and following the Change Device procedure. It will be necessary to re-install the RedTech™ application on the new device and verify that it is functioning correctly.

Can I change the phone number associated to my service?

Yes. It is possible to change your phone number at any time. This is done by accessing the SecurityRED™ service via the relevant menu item. Unauthorized changes to the SIM card will result in an automated message being sent to the user in order to prevent fraudulent use and offer the ability to lock down the device.

How long does my SecurityRED™ subscription last?

SecurityRED™ is provided via subscription over a period of 12, 24 or 36 months. The service period is defined at the moment of purchase, either from a scratchcard or online.

Can I change carrier during my service period?

Yes. You can change carrier by updating your user profile on our website.

Is SecurityRED™ compatible with all mobile devices?

SecurityRED™ is available for any mobile device which includes telephone functionality (smartphone) and which runs on a compatible OS. The list of compatible Operating Systems is updated all the time. Check the list to find out if your device or OS is compatible by visiting the Customer Care area on our website.

Are there limits to the service?

The SecurityRED™ service dialogs with your device via text messages. These messages are sent automatically by the central system so as to perform commands on the device. In order to avoid improper use of the service by unauthorized persons, the operations per year have been limited.

What should I do if my device isn’t on the list of compatible devices?